Terms of Service

1. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all visitors, users, and clients of Devika Raj's automation services.

2. Service Description

Devika Raj provides professional automation services including:

• AI Product Development: Custom artificial intelligence solutions
• Business Process Automation: Workflow optimization and automation
• AI Agents Implementation: Intelligent agent deployment
• Web Tools Development: Custom web applications and tools
• Platform Integration: System connectivity and integration
• Custom Workflow Solutions: Bespoke automation workflows

3. Service Agreement Process

Consultation Phase

• Initial consultation is provided free of charge
• Project scope and requirements assessment
• Custom solution design and proposal
• Timeline and cost estimation

Project Engagement

• Formal project agreement and contract signing
• Payment terms and milestone definition
• Project kickoff and development commencement
• Regular progress updates and client communication

4. Payment Terms

Pricing Structure

• Project-based pricing with detailed cost breakdown
• Hourly rates for consultation and maintenance services
• Custom pricing for enterprise-level solutions
• All prices quoted in USD unless otherwise specified

Payment Schedule

• Small Projects (<$5,000): 50% upfront, 50% on completion
• Medium Projects ($5,000-$20,000): 30% upfront, 40% at milestone, 30% on completion
• Large Projects (>$20,000): Custom milestone-based payment schedule

Payment Methods

• Bank transfer (preferred)
• PayPal
• Cryptocurrency (Bitcoin, Ethereum)
• Other methods by arrangement

5. Project Delivery and Timelines

Delivery Commitments

• Agreed timelines are estimates based on project scope
• Delays due to client feedback or scope changes may extend timelines
• Force majeure events may affect delivery schedules
• Regular progress updates provided throughout development

Client Responsibilities

• Provide necessary access to systems and data
• Timely feedback and approval on deliverables
• Clear communication of requirements and changes
• Payment according to agreed schedule

6. Intellectual Property Rights

Client-Owned IP

• Custom solutions developed specifically for clients become client property upon full payment
• Client retains ownership of their data and business processes
• Client-specific configurations and customizations

Service Provider IP

• General methodologies, frameworks, and tools remain our property
• Pre-existing intellectual property and templates
• Generic automation patterns and best practices

Third-Party IP

• Third-party software licenses and usage rights
• Open-source components and their respective licenses
• API integrations and platform-specific terms

7. Warranties and Guarantees

Service Warranties

• Functionality Guarantee: Solutions will perform as specified
• Quality Assurance: Professional standards and best practices
• Bug-Free Delivery: Thorough testing before delivery
• Documentation: Comprehensive user and technical documentation

Money-Back Guarantee

• 30-day satisfaction guarantee from project completion
• Full refund if deliverables don't meet agreed specifications
• No questions asked policy for unsatisfied clients
• Partial refunds for partially completed projects

Ongoing Support

• Lifetime technical support for delivered solutions
• 24/7 emergency support availability
• Regular maintenance and updates
• Performance monitoring and optimization

8. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the total amount paid for services
• We are not liable for indirect, consequential, or punitive damages
• Business interruption or lost profits are excluded from liability
• Force majeure events are excluded from liability claims

Exceptions

Liability limitations do not apply to:

• Gross negligence or willful misconduct
• Breach of confidentiality obligations
• Intellectual property infringement
• Death or personal injury caused by negligence

9. Confidentiality and Data Protection

Confidentiality Obligations

• All client information treated as strictly confidential
• Non-disclosure agreements signed for sensitive projects
• Secure handling and storage of client data
• Limited access on a need-to-know basis

Data Security Measures

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Compliance with applicable data protection laws
• Incident response and breach notification procedures

10. Termination

Termination by Client

• 30-day written notice for ongoing services
• Immediate termination for project-based work with cause
• Payment for work completed up to termination date
• Delivery of completed work and documentation

Termination by Service Provider

• Non-payment of invoices beyond 30 days
• Breach of contract terms by client
• Illegal or unethical use of services
• 30-day notice for convenience termination

11. Dispute Resolution

Resolution Process

1. Direct Negotiation: Good faith discussions to resolve disputes
2. Mediation: Neutral third-party mediation if negotiation fails
3. Arbitration: Binding arbitration for unresolved disputes
4. Legal Action: Court proceedings as last resort

Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of Indian courts.

12. Modifications and Updates

We reserve the right to modify these terms at any time. Changes will be communicated through:

• Email notifications to active clients
• Website announcements
• Updated terms posted on our website

Continued use of services after changes constitutes acceptance of new terms.